FAQ'S
What is Calbelle?
Calbelle curates fashionable jewellery crafted with high-quality materials and thoughtful detailing, designed to be worn every day. Each piece is created to feel effortless yet expressive, allowing you to mix, match, and layer styles to reflect your individuality. Our designs are made to move with you—elevating everyday moments while celebrating personal style through confident self-expression.
Where do you ship from?
We work with trusted fulfillment partners and shipping centers to ensure efficient and reliable worldwide delivery.
How Much Time Will It Take to Deliver a Product?
Most orders are fulfilled within 1-2 business days.
Large orders: Bulk orders may require additional processing time.
Why can't I see tracking information after fulfillment?
This happens when the package has been picked up but hasn't been scanned into the carrier's system yet. Tracking typically updates within 24-48 hours.
What materials do Calbelle use?
We use high-quality materials including:
- Sterling silver
- Gold-plated stainless steel
- Gold-plated eco-brass
All our products are lead and nickel free.
Are Calbelle products handmade?
Yes, all Calbelle jewelry is handcrafted using a blend of artisan craftsmanship and precision manufacturing.
The process:
While our jewelry is fundamentally handmade, certain processes use machines to ensure quality consistency:
- Gold plating
- Stone cutting
- Metal cutting
Why this approach:
This combination delivers the artisan quality of handcrafted jewelry with the consistency and reliability customers expect from professional brands.
What are the estimated shipping times?
Shipping times are calculated from when you pay for the order in Calbelle.
Standard Delivery Times
- United States: 5 - 8 business days
- Canada: 7-10 business days
- United Kingdom: 5-8 business days
- Europe: 3-10 business days
- Australia: 3-10 business days
- Global: 7-14 business days
Important notes:
- Tracking: Automatically synced to your online store once available
- Fulfillment: Orders are automatically routed to the nearest fulfillment center for fastest delivery
Why can't I see tracking information after fulfillment?
This happens when the package has been picked up but hasn't been scanned into the carrier's system yet. Tracking typically updates within 24-48 hours.
Request For cancel an order
Orders can only be cancelled before they are processed for shipment. To request a cancellation, please contact us as soon as possible at admin@calbelle.com.
Do you provide tracking information for orders?
Yes. Once the order ships, you’ll receive an email with the tracking number.
Where do you ship from?
We have multiple fulfillment centers globally. Each order is automatically routed to the appropriate center based on your customer's location and product availability.
How does shipping and tracking work?
Orders are processed within 1–3 business days. Once your order ships, you will receive a tracking number via email so you can monitor your delivery status.
Order Confirmation / Tracking Page
Your order is now being prepared for shipment. Tracking details will automatically update once your package has been dispatched.
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can choose which markets to serve based on your business goals.
What is the return policy?
We stand behind the quality of our jewelry and packaging. If something arrives damaged or defective, we'll make it right.
What we accept returns for
✅ Items that arrive damaged
✅ Items with manufacturing defects
✅ Incorrect items sent
we'll replace it at no cost.
What does the packaging look like?
Our packaging is designed to feel premium and giftable. Products arrive in elegant boxes with tissue paper, brand cards, and protective materials. No supplier branding—just your brand identity shining through.
Is your jewellery safe for sensitive skin?
Yes. Our jewellery is crafted using high-quality materials and is lead and nickel free, making it suitable for most skin types.
Can I wear Calbelle jewellery daily?
Yes. Our pieces are designed for everyday wear. We recommend avoiding direct contact with water, perfumes, and harsh chemicals to help maintain their shine and longevity.
What happens after I place an order?
Once your order is confirmed, it begins processing immediately. Every order is carefully prepared, packaged, and shipped through our fulfillment network. Tracking information is automatically updated once available so you can monitor your shipment in real time.
How can I contact Calbelle?
For any questions or support requests, you can contact us at admin@calbelle.com. We aim to respond as quickly as possible during business hours.
How are orders fulfilled?
Orders are processed through our trusted fulfillment partner and shipped directly to your doorstep. Every order goes through quality checks before dispatch, and tracking information is automatically updated once available.
Do you keep inventory?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Return policy
To reduce waste and improve efficiency, products are fulfilled on demand through our fulfillment network. This allows us to focus on quality, design, and customer experience.
Shipping Policy
Orders are carefully inspected, packed, and shipped through our fulfillment network. Tracking information is automatically synced once available so customers can monitor their shipment in real time.
Once your order is confirmed, it immediately enters processing and packaging. You’ll receive tracking updates as soon as your package ships so you can follow your order throughout delivery.
Manufacturing
Our jewellery is thoughtfully crafted using quality materials and careful attention to detail. We work with trusted manufacturing and fulfillment partners to ensure every piece meets our quality standards.