Refund policy

Returns, Damaged & Defective Items Policy

Due to the made-to-order and hygienic nature of our jewellery, we do not accept general returns or exchanges.

Orders may only be cancelled within 12 hours of placement. Once production or fulfillment has begun, orders cannot be modified or cancelled.

However, if your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery and we’ll work with you to resolve the issue as quickly as possible.

To report a damaged, defective, or incorrect item, please contact us at support@calbelle.com with:
• Your order number
• Photos of the item
• A brief description of the issue

If a return is required, instructions and the appropriate return address will be provided after your request has been reviewed and approved.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

You can always contact us for any return question at support@calbelle.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incorrect.

Claims must be submitted within 10 days of delivery and should include clear photos of the issue.

Exceptions / non-returnable items 

We do not accept returns or exchanges for:

• Change of mind  
• Incorrect size selection  
• Style or preference changes  
• Sale items  
• Gift cards  
• Personalized items

Exchanges
We do not offer direct exchanges. If you ordered the wrong size or style, you may place a new order for your preferred item.

European Union 14 day cooling off period

For orders shipped to the European Union, customers may have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws.

To be eligible for a return, items must be unworn, unused, in their original packaging, and in resellable condition.

Please note that personalised, custom-made, or made-to-order items created specifically to your specifications may not be eligible for cancellation or return under EU consumer law exemptions.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

To request assistance, please contact support@calbelle.com.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@calbelle.com.