Refund policy

Returns, Cancellations, Damaged & Defective Items Policy

At Calbelle, we carefully prepare every jewellery piece to ensure quality and customer satisfaction. Some products may be made-to-order, crafted after purchase, or prepared according to customer selections.

This policy explains our return, cancellation, and refund process.

Order Cancellations

Customers may request cancellation of an order until the order has been fulfilled.

Once production, preparation, or fulfillment has started, orders cannot be cancelled, modified, or changed.

Returns

Non-European Union Orders

For customers outside the European Union, we do not accept general returns or exchanges for:

• Change of mind
• Preference or style changes
• Incorrect size selection
• Items that no longer meet personal expectations

Returns are accepted only for items that arrive:

• Damaged
• Defective
• Incorrect compared to the order placed

Customers must contact us within 10 days of delivery for assistance.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at:

support@calbelle.com

Please include:

• Order number
• Clear photos of the item
• Description of the issue

After reviewing your request, we will provide return instructions or a resolution where applicable.

Original shipping charges are non-refundable unless the item was received damaged, defective, or incorrect.

European Union 14-Day Right of Withdrawal

For customers located in the European Union, you may have the right to cancel or return your order within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To request a return:

• Submit your request within 14 days of delivery
• Provide your order details
• Follow the return instructions provided by Calbelle

Returned items must be:

• Unworn
• Unused
• In original packaging
• In resellable condition

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Exceptions — Items Not Eligible for Return

Returns or cancellations may not apply to:

• Personalized jewellery
• Custom-made products
• Items created specifically according to customer specifications
• Gift cards
• Products that have been worn, used, altered, or damaged after delivery

Exchanges

We do not offer direct exchanges.

If you need a different size, style, or product, please place a new order after completing any applicable return process.

Refunds

Once a return is approved and received (where applicable), refunds will be processed to the original payment method within 10 business days.

Banks, card issuers, and payment providers may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact: